LogMeIn Rescue is an app that allows our technical support team to share screens and assist remotely by controlling the mouse and keyboard input.
LogMeIn Software released a free preview version of its legacy PC platform, LogMeIn for the Mac on Tuesday. The free application allows remote users on any OS to securely log in to a Mac, view. LogMeIn Ignition is compatible with Mac OS X 10.5 or later. The actual developer of this free Mac application is LogMeIn, Inc. The unique identifier for this application's bundle is com.logmein.ignition. The most popular version of the application is 1.3. LogMeIn Ignition for Mac belongs to System Tools.
First, you will receive a link or a code to manually type into https://logmein123.com or https://secure.logmeinrescue.com
Logmein Client Download
Enter in the code, then hit the Start Download button. It will download a Support-LogmeinRescue App to your downloads.
Log Me In Rescue For Mac
Give that file a double-click. If it downloads a .zip file, its recommended to drag that icon to the desktop then double-click.
Click OpenOkAllow through any security popups.
Next, you will receive a prompt to Open System Preferences.
Click the lock icon in the lower left corner to make changes.
Enter in your Mac password.
You must check off any of the boxes under Privacy > Accessibility
including: Bash, AEServer, and SupportLogMeIn
Next, switch the category on the left pane to Screen Recording
Check off the access for Screen Recording
The boxes may be any combination of: Bash, AEServer, and SupportLogMeIn
Install Logmein On This Computer
Note: You may not see all of the boxes listed. If you see none of the boxes listed, please end the Rescue session and try connecting again, some systems take a second launch attempt to get the choices to appear properly.
End-users on Catalina 10.15.2 need to also perform the following additional setting:
System Preferences > Security & Privacy > Privacy > Full Disk Access > Add supportlogmeinrescue.
That should allow the technician to remotely view and control your screen.
To End Access, simply hit the red X in the chat window, close out of LogMeIn Rescue and the system is no longer able to be controlled with the one
